/* OVP One - brand styles. Navy #002B59, Royal #1E5DAA, Gold #F1C232, Light Blue #E8F0FB */
:root{
  --navy:#002B59; --royal:#1E5DAA; --gold:#F1C232; --sky:#E8F0FB;
  --bg:#F3F6FB; --card:#FFFFFF; --ink:#0E2240; --muted:#5E6A7D; --line:#E2E8F2;
  --ai-bg:#EAF1FB; --ai-ink:#1E5DAA; --team-bg:#FFF6D6; --team-ink:#7A5B00;
  --you-bg:#FDECEA; --you-ink:#A3342D; --ok-bg:#E5F4EC; --ok-ink:#1F7A50;
  --f-display:"Poppins","Segoe UI",system-ui,sans-serif;
  --f-body:"Inter","Segoe UI",system-ui,-apple-system,sans-serif;
}
*{box-sizing:border-box}
[hidden]{display:none!important}
html,body{margin:0;height:100%}
body{background:var(--bg);color:var(--ink);font:14px/1.5 var(--f-body)}
h1,h2,h3,h4{font-family:var(--f-display);margin:0;line-height:1.25;color:var(--ink)}
a{color:var(--royal)}
button,input,select,textarea{font:inherit;color:inherit}
input,select,textarea{width:100%;border:1px solid var(--line);border-radius:10px;padding:9px 12px;background:#fff}
textarea{resize:vertical;min-height:90px}
input:focus,select:focus,textarea:focus{outline:2px solid var(--royal);outline-offset:0;border-color:transparent}
label{display:block;font-size:12.5px;font-weight:600;color:var(--muted);margin-bottom:4px}
.field{margin-bottom:12px}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.row>*{min-width:0}
.grow{flex:1}
.muted{color:var(--muted)}
.small{font-size:12.5px}
.num{font-variant-numeric:tabular-nums}

.btn{text-decoration:none;display:inline-block;text-align:center;appearance:none;border:none;border-radius:10px;padding:9px 16px;font-weight:600;cursor:pointer;background:var(--navy);color:#fff;white-space:nowrap}
.btn:hover{filter:brightness(1.12)}
.btn:disabled{opacity:.5;cursor:default}
.btn.gold{background:var(--gold);color:var(--navy)}
.btn.ghost{background:#fff;color:var(--navy);border:1px solid var(--line)}
.btn.danger{background:#fff;color:var(--you-ink);border:1px solid var(--line)}
.btn.sm{padding:5px 10px;font-size:12.5px;border-radius:8px}
.btn:focus-visible{outline:2px solid var(--gold);outline-offset:2px}

.tag{display:inline-flex;align-items:center;font-size:11px;font-weight:600;padding:2px 8px;border-radius:20px;white-space:nowrap}
.tag.ai{background:var(--ai-bg);color:var(--ai-ink)}
.tag.team{background:var(--team-bg);color:var(--team-ink)}
.tag.you{background:var(--you-bg);color:var(--you-ink)}
.tag.ok{background:var(--ok-bg);color:var(--ok-ink)}
.tag.plain{background:var(--bg);color:var(--muted)}

/* Login */
.auth{min-height:100%;display:grid;place-items:center;padding:24px 16px;background:var(--navy)}
.auth-card{width:100%;max-width:400px;background:#fff;border-radius:18px;padding:28px}
.logo{font-family:var(--f-display);font-weight:700;font-size:22px;display:flex;align-items:center;gap:8px}
.logo b{background:var(--gold);color:var(--navy);border-radius:6px;padding:0 7px;font-size:14px}
.auth-card .logo{color:var(--navy);margin-bottom:6px}
.notice{padding:10px 12px;border-radius:10px;font-size:13px;margin-bottom:12px}
.notice.err{background:var(--you-bg);color:var(--you-ink)}
.notice.ok{background:var(--ok-bg);color:var(--ok-ink)}
.notice.info{background:var(--ai-bg);color:var(--ai-ink)}
.linkbtn{background:none;border:none;color:var(--royal);cursor:pointer;padding:0;font-weight:600}

/* App shell */
.shell{display:grid;grid-template-columns:230px minmax(0,1fr);height:100%}
.side{background:var(--navy);color:#C9D7EE;display:flex;flex-direction:column;padding:20px 14px;gap:2px;overflow-y:auto}
.side .logo{color:#fff;margin-bottom:18px;padding-left:6px}
.side a{display:flex;justify-content:space-between;align-items:center;padding:9px 12px;border-radius:9px;color:#C9D7EE;text-decoration:none}
.side a:hover{background:rgba(255,255,255,.07);color:#fff}
.side a.on{background:rgba(255,255,255,.12);color:#fff;font-weight:600}
.side a .count{background:var(--gold);color:var(--navy);font-size:11px;font-weight:700;border-radius:10px;padding:0 7px}
.side .sect{font-size:11px;letter-spacing:.1em;text-transform:uppercase;color:#8FA6C8;margin:14px 12px 4px}
.side select{color:var(--ink);background:#fff}
.side .me{margin-top:auto;border-top:1px solid rgba(255,255,255,.12);padding:12px 6px 0;font-size:12.5px}
.side .me b{color:#fff;display:block}
.side .me button{margin-top:8px;background:none;border:1px solid rgba(255,255,255,.25);color:#fff;border-radius:8px;padding:4px 10px;cursor:pointer}
.main{overflow-y:auto;min-width:0}
.page{padding:26px 32px 48px;max-width:1400px;margin:0 auto}
.top{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;flex-wrap:wrap;margin-bottom:20px}
.top h2{font-size:24px}
.top p{margin:2px 0 0;color:var(--muted)}
.card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:16px 18px;min-width:0}
.card h3{font-size:15px;margin-bottom:10px;display:flex;justify-content:space-between;gap:8px;align-items:baseline}
.card h3 small{font-family:var(--f-body);font-weight:400;color:var(--muted);font-size:12px}
.grid{display:grid;gap:16px}
.g2{grid-template-columns:repeat(2,minmax(0,1fr))}
.g3{grid-template-columns:repeat(3,minmax(0,1fr))}
.g4{grid-template-columns:repeat(4,minmax(0,1fr))}
.split{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(0,1fr);gap:16px;align-items:start}
.kpi span{font-size:12.5px;color:var(--muted)}
.kpi b{display:block;font-family:var(--f-display);font-size:26px;font-variant-numeric:tabular-nums}
.brief{background:var(--navy);color:#fff;border:none}
.brief .lbl{font-family:var(--f-display);font-size:11px;letter-spacing:.12em;text-transform:uppercase;color:var(--gold);font-weight:600}
.brief h3{color:#fff;font-size:18px;margin:6px 0 10px}
.brief .grid{grid-template-columns:repeat(4,minmax(0,1fr))}
.brief p{color:#D6E2F5;white-space:pre-wrap;margin:0;font-size:15px;line-height:1.65}
.list>.item{display:flex;gap:12px;align-items:flex-start;padding:10px 0;border-top:1px solid var(--line)}
.list>.item:first-child{border-top:none}
.item .body{flex:1;min-width:0}
.item .t{font-weight:600}
.item .s{font-size:12.5px;color:var(--muted)}
.empty{color:var(--muted);text-align:center;padding:24px 12px;font-size:13.5px}
table.tbl{width:100%;border-collapse:collapse;font-size:13.5px}
.tbl th{text-align:left;font-size:11.5px;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);padding:8px 10px;border-bottom:1px solid var(--line);font-weight:600}
.tbl td{padding:9px 10px;border-bottom:1px solid var(--line);vertical-align:middle}
.tbl tr:last-child td{border-bottom:none}
.tbl select{padding:4px 8px;border-radius:8px;width:auto}
.scroll-x{overflow-x:auto}
.chips{display:flex;gap:6px;flex-wrap:wrap}
.chip{border:1px solid var(--line);background:#fff;border-radius:20px;padding:4px 12px;font-size:12.5px;cursor:pointer;font-weight:500}
.chip.on{background:var(--navy);color:#fff;border-color:var(--navy)}
.meter{height:10px;background:var(--bg);border-radius:8px;overflow:hidden}
.meter i{display:block;height:100%;background:var(--royal);border-radius:8px}
.hb{display:grid;grid-template-columns:140px 1fr 60px;gap:10px;align-items:center;margin-top:10px;font-size:13px}
.hb b{text-align:right;font-variant-numeric:tabular-nums}

/* Inbox */
.inbox{display:grid;grid-template-columns:320px minmax(0,1fr);gap:16px;height:calc(100vh - 150px);min-height:480px}
.convs{overflow-y:auto;padding:8px}
.conv{padding:10px;border-radius:10px;cursor:pointer;border:none;background:none;width:100%;text-align:left;display:block}
.conv+.conv{margin-top:2px}
.conv:hover{background:var(--bg)}
.conv.on{background:var(--ai-bg)}
.conv .who{display:flex;justify-content:space-between;gap:6px;font-weight:600;font-size:13px}
.conv .who time{font-weight:400;color:var(--muted);font-size:11px;white-space:nowrap}
.conv .prev{font-size:12.5px;color:var(--muted);margin:2px 0 5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.thread{display:flex;flex-direction:column;min-height:0}
.msgs{flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:8px;padding:6px 2px 12px}
.bub{max-width:76%;padding:9px 12px;border-radius:14px;font-size:13.5px;white-space:pre-wrap;word-wrap:break-word}
.bub b{display:block;font-size:11px;margin-bottom:2px}
.bub time{display:block;font-size:10.5px;opacity:.6;margin-top:3px}
.bub.customer{background:var(--bg);align-self:flex-start}
.bub.ai{background:var(--ai-bg);align-self:flex-end}
.bub.ai b{color:var(--ai-ink)}
.bub.staff{background:var(--team-bg);align-self:flex-end}
.bub.staff b{color:var(--team-ink)}
.bub.client{background:var(--you-bg);align-self:flex-end}
.bub.client b{color:var(--you-ink)}
.sys{align-self:center;font-size:11.5px;color:var(--muted);background:var(--bg);padding:4px 12px;border-radius:20px;text-align:center}
.composer textarea{min-height:70px}

/* Toast */
.toast{position:fixed;left:50%;bottom:20px;transform:translateX(-50%);background:var(--navy);color:#fff;padding:10px 16px;border-radius:10px;font-size:13.5px;z-index:50;box-shadow:0 8px 24px rgba(0,30,70,.3)}
.toast.err{background:var(--you-ink)}

.loading{padding:40px;text-align:center;color:var(--muted)}

@media (max-width:1000px){
  .g3,.g4{grid-template-columns:repeat(2,minmax(0,1fr))}
  .split{grid-template-columns:minmax(0,1fr)}
}
@media (max-width:760px){
  .shell{grid-template-columns:1fr;grid-template-rows:auto 1fr}
  .side{flex-direction:row;flex-wrap:wrap;padding:10px;gap:4px}
  .side .logo{margin:0 8px 0 0;width:100%}
  .side .sect{display:none}
  .side a{padding:6px 10px;font-size:13px}
  .side .me{width:100%;margin-top:6px;display:flex;justify-content:space-between;align-items:center;gap:8px}
  .side .me button{margin:0}
  .page{padding:18px 16px 40px}
  .g2,.g3,.g4{grid-template-columns:minmax(0,1fr)}
  .brief .grid{grid-template-columns:repeat(2,minmax(0,1fr))}
  .inbox{grid-template-columns:minmax(0,1fr);height:auto}
  .convs{max-height:260px}
  .thread{min-height:420px}
  .bub{max-width:90%}
}